SYDNEY(02) 9499 3322
MELBOURNE(03) 9909 0524
BRISBANE(07) 3014 0545
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CUSTOMER SERVICE TRAINING AUSTRALIA

Established 1999

With the requirements of any two clients never being identical it is imperative that we obtain an accurate brief from our clients with regards to your desired training outcomes. We are also available to present at conferences throughout Australia, New Zealand and Asia.

Our courses can be tailored to meet the requirements of every business when dealing with both internal and external customers, regardless of industry or the size of your business.

Irrespective of your firms market niche Customer Service Training Australia are able to tailor courses to meet your specific objectives and desired outcomes. Our workshops will engage, instruct and equip your team members with the skills required for often difficult customer service based roles.

Our training is equally suitable for telephone, email & personal interactions with internal & external customers. Workshops are available at your premises in a variety of formats or can be undertaken as part of a public course In Sydney, Melbourne or Brisbane.

What our clients say…

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Just a quick note to say thank-you for the customer service training that you provided to the Sleeman's customer service staff yesterday.

We found the session to be both informative and entertaining and hopefully we will be able to put into practice some of the advice that you gave us on how to better manage our customer service roles.

Kerry Boyle Sleeman Sports Complex December 22, 2016

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Great delivery. I walked away with more confidence to perform in my role

Jeanne Australia Red Cross Blood Service December 22, 2016

CUSTOMER SERVICE TRAINING AUSTRALIA – INDUSTRY SECTORS

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Industrial Manufacturers & Distribution

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Agricultural & Rural Products & Services

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Logistics & Supply Chain

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Government Departments

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Agency & Reseller Networks

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Medical Centres

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Pharmaceutical

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Accounts Payable & Receivable

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IT & Managed Services Help Desks

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Construction, Engineering & Infrastructure

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Insurance

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Wholesalers

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Machinery Hydraulics & Lubrication

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Retailers & FMCG

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Automotive Parts

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School & University Administration

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Mining Services & Infrastructure

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Travel Groups

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Hospitality

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Plus many more

POPULAR TAILORED WORKSHOPS

Professional Customer Service Skills

An excellent course suitable for all staff and management.

Covers multiple skills including telephone and email.

Dealing with Difficult Customers

Teaches skills for handling difficult, abusive & high maintenance customers.

Suitable for all industries.

Telephone & Help Desk training

Suitable for a myriad of telephone based businesses.

Used for customer care, order taking & front line interactions.

IT Help Desk & Managed Services Training

This fantastic course is always popular.

See separate heading for more comprehensive details.

Finance & Administration Team skills

Perfect for internal teams plus accounts payable, accounts receivable etc.

Sydney

Suite 403, 379 Pitt Street, Sydney
(02) 9499 3322

Melbourne

566 St Kilda Road, Melbourne
(03) 9909 0524

Brisbane

Level 20, 300 Queen Street, Brisbane
(07) 3014 0545