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Greg Stockwell is Managing Director of Customer Service Training  Australia. He is in constant demand from our corporate, government and small business clients to speak at conferences throughout Australia, New Zealand and Asia. Greg has broad industry experience and with his popular interactive presentation style is able to motivate large and small groups regardless of their background and skills.

"Many franchise operators make the mistake of thinking that customer service obligations start and end with enthusiastically greeting every customer," says    Greg Stockwell, director of Customer Service Training Australia.
"Of course that's important - but it's also just the first step in building a customer service relationship.
FRANCHISING MAGAZINE - December 2007

"As the way we do business changes says Mr Stockwell so too have the skills required by customer service representatives."
"Of paramount importance, says Mr Stockwell, is that the workshops cater to the specific needs of the industry involved."
THE AGE - Wednesday 22nd February 2006

"If trained properly customer service people take a longer term view"
Stockwell says.
BRW - November 27 - 3rd December 2003

"Customer service is paramount" says Greg Stockwell director of Customer Service Training Australia. "We still lag behind other countries such as the US, when it comes to service but we're showing a vast improvement."
DYNAMIC SMALL BUSINESS - February 2006

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