SYDNEY

Level 12, 95 Pitt St
SYDNEY

Tel: (02) 9499 3322

 

MELBOURNE

Level 9, 440 Collins St
MELBOURNE

Tel: (03) 9909 0524

 

BRISBANE

Level 20, 300 Queen St
BRISBANE

Tel: (07) 3014 0545

 

 

 

 

 

   

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Improve your Customer Service
& Improve your Profits!

             In House Tailored Courses

       2 Hour    ½ Day    1 Day    2 Day

Australian businesses lose tens of millions of dollars annually in potential profits due to poor customer service skills at all levels.

Unfortunately many employees either don't understand OR have never been taught the importance of professional customer service skills.

WE WILL TEACH YOUR TEAM...

How your customers see you
Handling difficult customers
Making sure customers return  - How to make your service level irresistible
Team building and interpersonal skills exercises for all management and staff
Dealing with internal as well as external customers
How your attitude impacts on your clients perceptions
Telephone Answering techniques
How to read body language - Over 70% of all communication being non verbal
Excellence in customer service
We don't have the budget to match our opposition
Understand the real needs of your customers
How to develop a customer service profile
Fact: No one has ever died giving great customer service.
How to handle complaints
Why customers hate surveys - How to change their view
Turning difficult and demanding customers into your best business allies
Thinking on your feet - Using your initiative
New interactive format


Greg Stockwell is Managing Director of Customer Service Training  Australia. He is in constant demand from our corporate, government and small business clients to speak at conferences throughout Australia, New Zealand and Asia. Greg has broad industry experience and with his popular interactive presentation style is able to motivate large and small groups regardless of their background and skills.

"Many franchise operators make the mistake of thinking that customer service obligations start and end with enthusiastically greeting every customer," says    Greg Stockwell, director of Customer Service Training Australia.
"Of course that's important - but it's also just the first step in building a customer service relationship.
FRANCHISING MAGAZINE - December 2007

"As the way we do business changes says Mr Stockwell so too have the skills required by customer service representatives"  Of paramount importance, says    Mr Stockwell, is that the workshops cater to the specific needs of the industry involved."
THE AGE - Wednesday 22nd February 2006

"If trained properly customer service people take a longer term view"
Stockwell says

BRW - November 27 - 3rd December 2003

"Customer service is paramount" says Greg Stockwell director of Customer Service Training Australia. "We still lag behind other countries such as the US, when it comes to service but we're showing a vast improvement."
DYNAMIC SMALL BUSINESS - February 2006

Courses tailored for every industry!

CUSTOMER SERVICE TRAINING AUSTRALIA

Sydney
 
Level 12, 95 Pitt St
Sydney


(02) 9499 3322
Melbourne

Level 9, 440 Collins St
Melbourne

(03) 9909 0524
Brisbane

Level 20, 300 Queen St
Brisbane


(07) 3014 0545

 

Email: info@customerservicetraining.com.au

We accept Visa, Mastercard and Amex.

 

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