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How your customers see you Handling difficult customers Making sure customers return  - How to make your service level irresistible Team building and interpersonal skills exercises for all management and staff Dealing with internal as well as external customers How your attitude impacts on your clients perceptions Telephone Answering techniques How to read body language - Over 70% of all communication being non verbal Excellence in customer service We don't have the budget to match our opposition Understand the real needs of your customers How to develop a customer service profile Fact: No one has ever died giving great customer service. How to handle complaints Why customers hate surveys - How to change their view Turning difficult and demanding customers into your best business allies Thinking on your feet - Using your initiative New interactive format

Greg Stockwell is Managing Director of Customer Service Training  Australia. He is in constant demand from our corporate, government and small business clients to speak at conferences throughout Australia, New Zealand and Asia. Greg has broad industry experience and with his popular interactive presentation style is able to motivate large and small groups regardless of their background and skills.

"Many franchise operators make the mistake of thinking that customer service obligations start and end with enthusiastically greeting every customer," says    Greg Stockwell, director of Customer Service Training Australia.
"Of course that's important - but it's also just the first step in building a customer service relationship.
FRANCHISING MAGAZINE - December 2007

"As the way we do business changes says Mr Stockwell so too have the skills required by customer service representatives"  Of paramount importance, says    Mr Stockwell, is that the workshops cater to the specific needs of the industry involved."
THE AGE - Wednesday 22nd February 2006

"If trained properly customer service people take a longer term view"
Stockwell says
BRW - November 27 - 3rd December 2003

"Customer service is paramount" says Greg Stockwell director of Customer Service Training Australia. "We still lag behind other countries such as the US, when it comes to service but we're showing a vast improvement."
DYNAMIC SMALL BUSINESS - February 2006

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