CUSTOMER SERVICE TRAINING AUSTRALIA

Established 1999

With the requirements of any two clients never being identical it is imperative that we obtain an accurate brief from our clients with regards to your desired training outcomes. We are also available to present at conferences throughout Australia, New Zealand and Asia.

Our courses can be tailored to meet the requirements of every business when dealing with both internal and external customers, regardless of industry or the size of your business.

Irrespective of your firms market niche Customer Service Training Australia are able to tailor courses to meet your specific objectives and desired outcomes. Our workshops will engage, instruct and equip your team members with the skills required for often difficult customer service based roles.

Our training is equally suitable for telephone, email & personal interactions with internal & external customers. Workshops are available at your premises in a variety of formats or can be undertaken as part of a public course In Sydney, Melbourne or Brisbane.

CUSTOMER SERVICE TRAINING AUSTRALIA – INDUSTRY SECTORS

Professional Customer Service Skills

An excellent course suitable for all staff and management.

Covers multiple skills including telephone and email.

Dealing with Difficult Customers

Teaches skills for handling difficult, abusive & high maintenance customers.

Suitable for all industries.

Telephone & Help Desk training

Suitable for a myriad of telephone based businesses.

Used for customer care, order taking & front line interactions.

IT Help Desk & Managed Services Training

This fantastic course is always popular.

See separate heading for more comprehensive details.

Finance & Administration Team skills

Perfect for internal teams plus accounts payable, accounts receivable etc.