Here are a few
Frequently Asked Questions
that our clients ask...
Q. What is
the ideal group size?
A.
Whilst there are no set rules in this regard the majority of our
workshops comprise groups of 4-15
participants. Conference presentations
comprise 100-500 or more.
Q. Our
company has particular needs that are specific
to our industry will the training your firm offers
be suitable?
A. All Customer
Service Training Australia workshops are
tailored to the specific needs and objectives of our
clients. We are able to address
specific and often delicate issues that are of concern to your management
and
staff.
Q. Can the training be conducted at
our premises?
A. We actually prefer
to train at the client's premises regardless of
location.
Q. If we run an on site course at our
office how much time do we need to allocate?
A. Typically most
workshops run for 1 day however depending on the
needs of the client we also offer 2 day
and half day workshops.
Q. Do you also cater for larger
conference style presentation?
A. Yes, many of our
clients prefer this style of training as an
alternative to the usual "boring" conference
presentations. Our fully
interactive format is very popular with conference organisers.
Q. Is there any follow up training
after the initial workshop has been held?
A. We always liaise
with our clients before and after conducting any
training to establish the type of follow up
training and monitoring that
may be required.
Q. We are in Adelaide
do you run courses here?
A. Yes, we have
clients in Adelaide, Perth and
Darwin. Location is not an issue
to our team.
Q. Is follow up
training available?
A. Yes, however the
frequency of any follow up
training depends on a variety of factors.
