Customer Service Courses Melbourne

MELBOURNE BOOKING FORM

Customer Service Training Australia

Workshop:	Customer Service Skills - Professional Telephone, Email & Customer Handling Techniques
Date:	Tuesday 7th February, 2012
Time:	9.30am to 3pm
Venue:	Travelodge Southbank Cnr Riverside Quay & Southgate Ave, Southbank

Course Outline

This very popular one day workshop will equip all of your staff and management with the essential tools to deal with and retain your customers in a variety of situations.

Who Should Attend? All Customer Service Personnel

Customer Service Staff, Reception Staff, HR Managers, Sales Representatives, Office Support Personnel, Office Managers, Personal Assistants, Supervisors, Office Administrators and Call Centre Personnel

Course Includes

• Lunch, morning and afternoon teas
• Worksheets
• Laminated certificate

You Will Learn

	Professional Telephone Answering Skills
	Email Skills for Everyone
	Internal v External Customers
	Difficult Customers and How to Handle Them
	What Your Customers Want, Need and Expect
	Exemplary Customer Service and How It Can Be Achieved
	The Customer Service Experience vs The Customer Service Process
	Time Management Skills
	Confidence in Meetings and Client Interviews
	Why You Lose Customers
	Complaints and Why We Need Them
	Taking Ownership of Problems
	Male v Female Wiring Differences
	Body Language Skills

Bookings

Advance bookings are essential

Further Information

For further information please call 03 9909 0524

Please reserve place(s) @ $395 per person plus GST
for the above Professional Customer Service Skills Workshop

No refunds available for cancellations made within 7 days of the workshop.

Name(s) of Participants:

1: First Name:

Surname:

2: First Name:

Surname:

3: First Name:

Surname:

4: First Name:

Surname:

Booked by:

Full name:

Firm: (if applicable)

Email: Phone:

Receipt/Tax Invoice will be posted to:
Address:

Suburb: State: Postcode:

Payment Details:

Payment Method:
Cardholder Name:
Card Number:
Expiry:	Month , Year
Total Amount Payable:	$

EFT:	We will email a 7 day tax invoice to you

Please make your cheque payable to: Caremma Pty Ltd
trading as Customer Service Training Australia,
PO Box 816, Pymble NSW 2073
Phone: 02 9499 3322

Thank you, we trust you will have an enjoyable day !