Customer Service Training Courses Sydney Melbourne Brisbane

On Site Training - For All Business

In House Tailored Courses

● 2 Hour ● ½ Day ● 1 Day ● 2 Day

Customer Service Training Australia specialise in the design, delivery and implementation of Customer Service skills for your entire workplace.

Regardless of the role your staff play in the customer service cycle our tailored workshops will directly involve all of your staff members and management.

YOUR TEAM WILL LEARN

	Professional Telephone Answering Skills From reception to the boardroom few people use the phone well. We will teach your team how to greet, engage and control all client calls and make a lasting impression. Whether you are receiving or making telephone calls there are techniques that we must use to appear professional
	Email Skills for Everyone Most staff use email as part of their daily work routine yet surprisingly less than 20% of management and staff understand the most important aspects of email communication. It is vital that your staff understand email etiquette, language usage, email presentation, tone and the legal problems that can arise from ill considered usage of this powerful communication tool.
	Internal v External Customers From our experience we are often surprised just how few employees appreciate that their workmates and other departments are your internal customers and fail to treat them accordingly. We will teach your management and staff to be aware of the internal as well as external customers and the special treatment that the often overlooked internal customers require.
	Difficult Customers and How To Deal With Them There are many types of difficult customers including aggressive, impatient, high maintenance, obnoxious, wafflers and of course arrogant customers. We look at the different personality styles and give your team the tools to handle the various profiles in a confident and professional manner.
	What Your Customers Want, Need and Expect Despite the huge variety of customers that we all deal with there are some aspects that are common to every customer. We study the expectations of our customers and how they vary from time to time. We also look at the fundamentals of customer service that are consistent regardless of the industry type.
	Exemplary Customer Service and How It Can Be Achieved Great customer service doesn't happen by accident. Here we look at techniques to enable you to improve your customer service skills regardless of your role.
	The Customer Service Experience Vs The Customer Service Process No one wants to be treated as a number yet in today's somewhat faceless customer service environment we need to ensure that our customers don't feel that they are merely being processed as opposed to receiving the experience they deserve.
	Time Management Skills We all wish that there were more hours in the day unfortunately that isn't going to happen however, there are a number of time management techniques that we can all use both on the phone and in person to optimise the time we have and increase our efficiency.
	Why You Lose Customers Companies spend thousands to win customers only to lose them due to ill considered comments and poor service. Here we look at how to retain your customers and have them want to increase their dealings with your firm.
	Complaints and Why We Need Them Complaints are important for the smooth operation of every business as they provide feed back as to what our clients really think about our service levels. Here we look at the importance of complaints and how to handle them in a variety of circumstances.
	Taking Ownership of Problems It is imperative that all staff and management regardless of their role are able to tackle problems when they occur without the reflex need to pass the matter to someone else. We teach the importance of taking ownership of problems and being able to resolve same to the best of each staff members ability.
	Male V Female Wiring Differences Every woman is aware of her ability to multi task but few are aware of the stark difference between the multi tasking skills they have and those of their male customers and workmates. The impact in the workplace is significant and we discuss our findings in female v male business interactions.
	Body Language Skills Learn the secrets to reading people and establish what they are really thinking! You will learn how to read your customers, workmates and even your partner and learn to be aware of signals that are given by all of us.

Our Clients Include the Following Industries

● Insurance	● Property Services
● Finance	● Construction
● Automotive	● Hospitality
● IT	● Transport
● Agriculture	● Manufacturing
● Mining	● Travel Groups
● Medical	● Distributors
● Retail	● Govt. Departments
● Wholesale	● Pharmaceutical
● Logistics	● Engineering

"I believe your well delivered workshop has planted the seed, motivating our team to take our service to the next level"

Michael Walton - Independent Slip Testing Services

"Customer Service Training Australia provided Iceworld Olympic Ice Rinks with an excellent 4 hour customer service training course. The course was extremely well delivered and structured. The course enabled staff to fully understand the term ‘’good customer service’’, and additionally, staff learned the many business benefits associated with implementing exceptional customer service."

Sally Freedman, Business Manager, Iceworld Olympic Ice Rinks

“Thank you again, I appreciate the effort, knowledge and skill you shared with our organisation."

Lyndall Robertshaw, Compass Housing Services - Newcastle

“Greg provided a personalised session tailored to our unique work place. He provided helpful suggestions for difficult situations that we face everyday."

P Rampling, Southern District Metal Recyclers

"The workshop was surprisingly very fun and interactive which made it all very succinct.
Greg made the workshop quite exciting and interesting. It was an experience unlike I've had before in lecture terms. It was all very helpful and appropriate. The information will definitely be used and I am keen to get out there!"

Marisa Mota - By Dezign

“A very worthwhile energetic training course that kept the whole team interested and engaged from start to finish.”

B Harris, St Jude Medical

“An interactive customer centric workshop that engaged all our staff, kept them interested and focused on our key customer service objectives.”

Karen, Macquarie University Hospital

Customer service training courses

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