Customer Service Conference Presentations
Customer Service Training Australia provides fun and interactive conference presentations for your entire management & staff. Our tailored conference presentations are great for team building and are available as a keynote presentation or for breakout groups for your conference. Available throughout Australia, New Zealand and Asia.
Our conference presentations are never done using boring lecture style formats.
Customer Service Training Australia conference presentations are fully interactive with team exercises and competitions held between competing
Groups as they use their newly acquired skills to solve real work place issues involving external and internal customers. Always fun and fast moving our conference presentations are often used to promote a new theme or mantra for your team often at the start of a new project. Available in a variety of formats and times from 1 hour keynote style to fully interactive half day, one day and two day formats.
Popular Conferences Presentations include:
#1 - Telephone & Email Skills
Covers telephone and email etiquette together with call handling and client interaction tips.
Learn professional skills for transferring calls and providing exemplary customer service for your firm’s clients.
#2 - Dealing with Difficult Customers
Specifically designed to empower your staff when dealing with a range of difficult, overbearing and obnoxious customers.
Learn as we discuss real workplace situations and scenarios.
#3 - Administration & Finance Team Customer Service Skills
#4 - Retail Interactive Skills
Retails face a plethora of issues when dealing with ever increasing customer demands.
Allow us to show your team interactive retail skills for a variety of situations.
#5 - Business Confidence Skills
Let us teach your team members to become more confident and assertive when dealing with customers and staff.
We provide easy to follow techniques for a variety of situations.
#6 - Warehouse & Supply Chain Customer Service Skills
Warehouse supply chain and distribution staff are often overlooked when it comes to professional customer service training.
We will teach your team members the importance of their role and demonstrate the impact their efficiency has on the entire organisation.
#7 - Time Management Skills
The ability to control your work flow is vital as it impacts directly on your fellow staff and the entire organisation.
Learn how to organise your day with maximum efficiency and greater stress reduction.
This engaging program is suitable for staff and management alike.