Customer Service Team Training
Tailored Training at your premises
Our very popular tailored courses are delivered at your premises throughout Australia, New Zealand & Asia.
Allow us to specifically target your prime areas of concern and work with your team members to establish
Customer service protocols for a variety of real workplace interactions with both external and internal customers.
We ask that a senior manager or team leader be present throughout the training so we can guarantee that the training meets with your firm’s guidelines and policies.
Popular Tailored Customer Service Training Topics
Here are some extremely popular topics for your consideration when formulating your sales workshop or conference.
Our 5 Most Popular Customer Service Training Courses
Our most popular tailored courses available in half day, one day & two day formats include
#1 - Professional Customer Service Skills
The course focuses on developing successful sales mindsets and need to engage with your customers.
Full course topics are available upon request.
#2 - Telephone Help Desk & customer Care Skills
Telephone & email interactions with customers of varying backgrounds, roles and manners. Great techniques your team will use every day.
#3 - IT & Managed Services Telephone & Email Skills
We teach numerous techniques for minimising call times and answering often basic simple IT related questions in an engaging and genuine way. Techniques for dealing with more senior technical personnel are also covered.
We also cover the things we tell our customers as well as those issues we don’t raise with them.
Very popular with large IT help desks nationally.
#4 - Managing Difficult Customers
Great interactive training with real workplace issues and personalities covered in detail. Also covers the use of staff of negative phrasing and triggers that can inflame issues.
#5 - Team Leader Training for Customer Service Team Management
The course which is offered as private or small group coaching teaches time management and a myriad of essential techniques.