SYDNEY(02) 9499 3322
MELBOURNE(03) 9909 0524
BRISBANE(07) 3014 0545
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Sales Training Australia Public Workshops Brisbane

Professional Customer Service Skills – Brisbane

2 for 1 SPECIAL OFFER*:
Send two people for the price of one!

Course Details

Course: Professional Customer Service Skills Masterclass – Brisbane

Date(s):
Wednesday, 12 December 2018
Thursday, 14 February 2019
Friday, 12 April 2019

Time: 9am – 4pm

Pricing & Payment

ONLY $595 per person - SAVE $130 per person!
(includes GST & Lunch)

Normally $725 per person

Group discounts applicable when booking three(3) or more people into the same course on the same day

Payment Options:
visa mastercard Amex

Venue

Customer Service Training Australia – Training Rooms
Level 20, 300 Queen Street
Brisbane (Opposite GPO)

By Car: Public parking nearby

By Public Transport: Central Station is only a few minutes walk

Further Information

Status: Bookings now open

Includes: Workbook, Lunch, Morning & Afternoon Tea

Certificates: Laminated & individually signed certificate on completion

Who Should Attend This Course?

This interactive one day workshop is ideal for (experienced and  novice) customer service professionals and all staff wanting build on their existing skills and take them to the next level. It is equally suitable to all forms of commercial and industrial business. Whether your customer service experience has been for just a few months or a few years you will benefit from out proven techniques. No advance preparation is necessary. 

What Will I Learn?

The course is fully interactive and is specifically designed to improve your reflex customer service skills when dealing with customers by Telephone, Email or Face to Face interactions.

We will teach you a variety of skills ensuring you have clearer awareness of your customer service strengths and show you techniques that are consistent with your personality.

A work book will be provided however it is your reflex interactive skills that we are going to address in this engaging and fun workshop. Topics such as dealing with difficult and overbearing customers (both internal and external) are covered  in detail.

During this fascinating one day workshop you will learn that its not what you say to your customers but how we say it as well.

Learn to manage your customers, reduce call times and work more efficiently using our clever and easy to learn techniques.

Topics Covered

  • Understanding the customer service 'experience vs. process'
  • Telephone Interplay skills
  • Dealing with difficult, rude, emotional & overbearing customers
  • How we manage our customers
  • The need to go above and beyond the expectations of our customers
  • What your customers, want, need & expect
  • Taking ownership of problems
  • Time management techniques
  • Professional email techniques
  • Interpersonal skills with customers
  • Things we tell customers & things we don't
  • Dealing with objections & escalations
  • Delivering bad news to customers in a professional way
  • Internal vs. External customers
  • Communication Skills
  • Why you lose customers
  • Exemplary service and how to achieve same
  • Complaints and why we need them.
  • Staff attitudinal issues
  • Dealing with price related complaints and comments
  • Complaint handling and client interaction
  • Taking ownership of problems
  • Body language skills

Who Are We?

Customer Service Training Australia was established in 1999, with offices in Sydney, Melbourne & Brisbane.

We conduct Customer Service Workshops & conference presentations throughout Australia, New Zealand & Asia.

Our services extend beyond conventional training and we act on a retainer basis for companies seeking ongoing support and leading edge customer service concepts.

Need More Information?

2 for 1 SPECIAL OFFER*:
Send two people for the price of one! Book Now >

Sydney

Level 5, 115 Pitt Street, Sydney
(02) 9499 3322

Melbourne

566 St Kilda Road, Melbourne
(03) 9909 0524

Brisbane

Level 20, 300 Queen Street, Brisbane
(07) 3014 0545