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Topics CoveredUnderstanding the customer service ‘experience vs. process’Telephone Interplay skillsHow we manage our customersThe need to go above and beyond the expectations of our customersWhat your customers, want, need & expectTaking ownership of problemsTime...

Topics CoveredLearn to deal with a variety of difficult customers by Phone, Email & Face to FaceTechniques to reduce customer frictionThe 5 keys to dealing with difficult and abusive phone callsLet us give your team a better understanding as why customers react...

Course OutlineOur very popular professional customer service skills masterclass covers daily customer interactions by telephone , email & in person. We will teach your team members how to positively engage with your customers in a professional manner and equip...