SYDNEY(02) 9499 3322
MELBOURNE(03) 9909 0524
BRISBANE(07) 3014 0545

Customised Training Courses

Customer Service Training Australia

Popular Tailored Courses

Customised Training Course

Dealing with Difficult Customers

Designed to assist frontline customer service personnel to handle difficult and overbearing customers in a more confident and assertive manner, on the phone, via email or in person

Customised Training Course

Professional Customer Service Skills

This interactive workshop is ideal for experienced and novice customer service professionals and all staff wanting build on their existing skills and take them to the next level

Customised Training Course

IT Help Desk & Managed Services Customer Service Skills

Specialist Customer Service Training for all staff and management involved in IT Help Desks & Technical services

What our clients say…

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Great delivery. I walked away with more confidence to perform in my role

Jeanne Australia Red Cross Blood Service

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I found it enjoyable and definitely will be recommending the course to other administration assistants 10/10.

Kate Catholic Healthcare

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Valuable suggestions for a variety of situations

Ruth The National Rugby League

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Customer Service Skills training was most enjoyable. The presenters experience and real life stories made the class engage and interact. Very fun session and worthwhile!

Loretta Ierado Choice Hotels

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Extensive knowledge fun and engaging trainer.

Really enjoyable session and feel more confident to deal with difficult and aggressive clients.

Natasha Department of Housing & Public Works

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Just a quick note to say thank-you for the customer service training that you provided to the Sleeman's customer service staff yesterday.

We found the session to be both informative and entertaining and hopefully we will be able to put into practice some of the advice that you gave us on how to better manage our customer service roles.

Kerry Boyle Sleeman Sports Complex

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Great day, very good presentation, very knowledgeable

Dianne King DORMA Australia Pty Ltd

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An interactive customer centric workshop that engaged all our staff, kept them interested and focused on our key customer service objectives.

Karen Macquarie University Hospital

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A very worthwhile energetic training course that kept the whole team interested and engaged from start to finish.

B. Harris St Jude Medical

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"Customer Service Training Australia provided Iceworld Olympic Ice Rinks with an excellent customer service training course. The course was extremely well delivered and structured. The course enabled staff to fully understand the term ‘’good customer service’’, and additionally, staff learned the many business benefits associated with implementing exceptional customer service."

Sally Freedman Iceworld Olympic Ice Rinks

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I would highly recommend the Customer Service Training Course to others, it was very engaging and got excellent group interaction right from the beginning.

The course was interesting, informative, very well presented and covered all my objectives.

Denis Jurjevic Scottish Pacific Debtor Finance

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Course was very informative and offered some good suggestions.

Rowan PGH Monier

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Thank you for the training session at our practice which you provided for our reception team.

We have a very big & busy practice and the staff found all your tips invaluable. We covered topics such as Making First Impressions Count, How to give the best service to our patients as well Dealing with Difficult People to name a few.

You made the session interesting and engaged all the staff – we will book another session in the new year now for our clinical staff.

Anne Maree Sherran East Bentleigh Dental Group

Virtual Customer Service Training Workshops

Fully Interactive Online Workshops

Our online packages are fully flexible and enable your team members to select Coaching & Training sessions at intervals to suit their schedules.

Clients utilising this most cost effective form of training generally request a tailored package of 1 hour sessions and we find most of our clients are now home based whilst using this service.


Level 5, 115 Pitt Street
(02) 9499 3322


566 St Kilda Road
(03) 9909 0524


Level 20, 300 Queen Street
(07) 3014 0545