CUSTOMER SERVICE TRAINING AUSTRALIA
With the requirements of any two clients never being identical it is imperative that we obtain an accurate brief from our clients with regards to your desired training outcomes. We are also available to present at conferences throughout Australia, New Zealand and Asia.
Our courses can be tailored to meet the requirements of every business when dealing with both internal and external customers, regardless of industry or the size of your business.
Irrespective of your firms market niche Customer Service Training Australia are able to tailor courses to meet your specific objectives and desired outcomes. Our workshops will engage, instruct and equip your team members with the skills required for often difficult customer service based roles.
Our training is equally suitable for telephone, email & personal interactions with internal & external customers. Workshops are available at your premises in a variety of formats or can be undertaken as part of a public course in Sydney, Melbourne or Brisbane.
What our clients say…
CUSTOMER SERVICE TRAINING AUSTRALIA – INDUSTRY SECTORS
Industrial Manufacturers & Distribution
Agricultural & Rural Products & Services
Logistics & Supply Chain
Agency & Reseller Networks
Medical & Pharmaceutical Products & Distribution
Accounts Payable & Receivable
IT & Managed Services Help Desks
Construction, Engineering & Infrastructure
Machinery Hydraulics & Lubrication
Retailers & FMCG
School & University Administration
Mining Services & Infrastructure
Registered Clubs & Hotels
Major Franchise groups nationally
Theme Parks & Entertainment venues
Hospitals & Aged Care Facilities
Wedding & Conference venues
Hotels & Motels
Plus many more
POPULAR TAILORED WORKSHOPS
Professional Customer Service Skills
An excellent course suitable for all staff and management.
Covers multiple skills including telephone and email.
Dealing with Difficult Customers
Teaches skills for handling difficult, abusive & high maintenance customers.
Suitable for all industries.
Telephone & Help Desk training
Suitable for a myriad of telephone based businesses.
Used for customer care, order taking & front line interactions.
IT Help Desk & Managed Services Training
This fantastic course is always popular.
See separate heading for more comprehensive details.
Finance & Administration Team skills
Perfect for internal teams plus accounts payable, accounts receivable etc.