About Customer Service Training Australia
Our firm specialises in the design and delivery of tailored Customer Service training for corporate & private businesses situated throughout Australia, New Zealand & Asia.
The majority of our training is conducted at the client’s premises and is tailored to meet their desired outcomes. We also offer our popular public workshops in CBD locations in Sydney, Melbourne & Brisbane.
A key component of our training focuses on developing the reflex skills of your employees when dealing with both external & internal customers by phone, email or face to face interactions.
Today the ability for every employee to act with autonomy and confidence is paramount.
Our specialised techniques will show your team members:
- How to reduce call times, in some cases by as much as 40%
- Deal confidently with difficult & overbearing customers with a prompt but professional manner
- Your staff and management team will learn vital communication skills for phone & email interactions
- Greatly reduce the need for micro managing and stop unnecessary escalations
- Let us show your team how to grow your business through providing exemplary service to your current client base
- Ensure your staff don’t discuss with your customers internal issues regarding your business
- Proficiently deliver bad news to clients in the most efficient and professional way possible
- Learn to explain difficult and often technical issues to both technical and non technical clients
- Use role plays based on real work place scenarios to fine tune your team members customer service skills
- Time management and efficiency techniques for every staff member regardless of their position
- Presenting a positive company image, even when things don’t go to plan
- Avoiding the use of negative and irritating phrases when dealing with your customers
- Body language, learn to read what your clients are really thinking
Upon completion of our training your team members will be more efficient and assertive when dealing with all clients and not just the ones they like. They will learn the keys to managing every client interaction and following up on undertakings. Time management and general efficiency skills will also improve
- One-on-one coaching
- Via Zoom, Skype or Telephone
- Training at your premises
- Specifically target to address your prime issues and concerns
- Flexible group sizes from small to very large
- Various delivery options
- Training available throughout Australia, New Zealand & Asia
- Very popular interactive format
- Small group sizes
- Sydney, Melbourne & Brisbane CBD venue
- Super cost effective training
- Send team members individually or in groups.
- Keynote & interactive sessions available
- Presentations available Australia New Zealand & Asia