Our firm specialises in the design and delivery of tailored Customer Service training for corporate & private businesses situated throughout Australia, New Zealand & Asia.
The majority of our training is conducted at the client’s premises and is tailored to meet their desired outcomes. We also offer our popular public workshops in CBD locations in Sydney, Melbourne & Brisbane.
A key component of our training focuses on developing the reflex skills of your employees when dealing with both external & internal customers by phone, email or face to face interactions.
Today the ability for every employee to act with autonomy and confidence is paramount.
Our specialised techniques will show your team members:
Deal confidently with difficult & overbearing customers with a prompt but professional manner
How to reduce call times, in some cases by as much as 40%
Your staff and management team will learn vital communication skills for phone & email interactions
Greatly reduce the need for micro managing and stop unnecessary escalations
Let us show your team how to grow your business through providing exemplary service to your current client base
Proficiently deliver bad news to clients in the most efficient and professional way possible
Ensure your staff don’t discuss with your customers internal issues regarding your business
Learn to explain difficult and often technical issues to both technical and non technical clients
Use role plays based on real work place scenarios to fine tune your team members customer service skills
Time management and efficiency techniques for every staff member regardless of their position
Presenting a positive company image, even when things don’t go to plan
Avoiding the use of negative and irritating phrases when dealing with your customers
Body language, learn to read what your clients are really thinking
Upon completion of our training your team members will be more efficient and assertive when dealing with all clients and not just the ones they like. They will learn the keys to managing every client interaction and following up on undertakings. Time management and general efficiency skills will also improve.
Specifically target to address your prime issues and concerns
Flexible group sizes from small to very large
Various delivery options
Training available throughout Australia, New Zealand and Asia