SYDNEY(02) 9499 3322
MELBOURNE(03) 9909 0524
BRISBANE(07) 3014 0545
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Virtual Customer Service Training

Customer Service Training Australia

Live online one-on-one Customer Service coaching & training has now become the choice of Australian businesses nationally.

Customer Service Training Australia wreath

via Zoom Meeting

Google Meet

via Google Meet

Microsoft Teams

via Microsoft Teams

Offering superb flexibility & a wide selection of topics our tailored online workshops enable your staff and management team to stay fully cognisant of the latest Customer Service interplay trends and discuss issues impacting on their performance and confidence. Clients utilising this most cost effective form of training generally request a tailored package of 1 hour sessions and we find most of our clients are now home based whilst using this service.

Our online packages are fully flexible and enable your team members to select Coaching & Training sessions at intervals to suit their schedules. Some clients opt for weekly spacing, and others request 2-3 sessions per week. In the event of needing to cancel a session there is no penalty within the 24 hour booking period.

Popular Tailored Customer Service Training Topics

Here are some extremely popular topics for your consideration when formulating your sales workshop or conference.

Dealing with difficult, overbearing customers

Understanding the customer service interplay 'experience vs. process'

Professional telephone & email techniques

Explaining technical information to non technical customers

How we 'manage' our customers

What your customers, want, need & expect

Time management techniques

Interpersonal skills with customers

Things we tell customers & things we don't

Delivering bad news to customers in a professional way

Dealing with objections

Internal vs. External customers

Communication Skills

Why you lose customers

Personal presentation tips

Exemplary service and how to achieve same

Complaints and why we need them

Attitudinal Issues

Complaint handling and client interaction

Up selling & cross selling techniques

Role plays

Taking ownership of problems

Body language skills

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For further information about Customer Service Training Australia's training courses including costs,
please call your nearest Customer Service Training Australia office or make an enquiry.

Sydney

Level 5, 115 Pitt Street
Sydney
(02) 9499 3322

Melbourne

566 St Kilda Road
Melbourne
(03) 9909 0524

Brisbane

Level 20, 300 Queen Street
Brisbane
(07) 3014 0545