IT Help Desk & Managed Services Customer Service Skills
Topics CoveredUnderstanding the customer service ‘experience vs. process’Telephone Interplay skillsHow we manage our customersThe need to go above and beyond the expectations of our customersWhat your customers, want, need & expectTaking ownership of problemsTime...
Dealing with Difficult Customers
Topics CoveredLearn to deal with a variety of difficult customers by Phone, Email & Face to FaceTechniques to reduce customer frictionThe 5 keys to dealing with difficult and abusive phone callsLet us give your team a better understanding as why customers react...
Professional Customer Service Skills Masterclass
Course OutlineOur very popular professional customer service skills masterclass covers daily customer interactions by telephone , email & in person. We will teach your team members how to positively engage with your customers in a professional manner and equip...