SYDNEY(02) 9499 3322
MELBOURNE(03) 9909 0524
BRISBANE(07) 3014 0545
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Online Customer Service Training

Live online one-on-one Customer Service coaching & training has now become the reflex choice of Australian businesses nationally.

Customer Service Training Australia wreath

via Zoom Meeting

Customer Service Training Australia wreath

via Telephone

Customer Service Training Australia wreath

via Skype

Offering superb flexibility & a wide selection of topics our tailored online workshops enable your staff and management team to stay fully cognisant of the latest Customer Service interplay trends and discuss issues impacting on their performance and confidence. Clients utilising this most cost effective form of training generally request a tailored package of 1 hour sessions and we find most of our clients are now home based whilst using this service.

Our online packages are fully flexible and enable your team members to select Coaching & Training sessions at intervals to suit their schedules. Some clients opt for weekly spacing, and others request 2-3 sessions per week. In the event of needing to cancel a session there is no penalty within the 24 hour booking period.

Popular Tailored Customer Service Training Topics

Here are some extremely popular topics for your consideration when formulating your sales workshop or conference.

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Understanding the customer service interplay 'experience vs. process'
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Professional telephone & email techniques
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Dealing with difficult, overbearing customers
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Explaining technical information to non technical customers
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How we 'manage' our customers
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What your customers, want, need & expect
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Time management techniques
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Interpersonal skills with customers
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Things we tell customers & things we don't
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Dealing with objections
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Delivering bad news to customers in a professional way
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Internal vs. External customers
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Communication Skills
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Why you lose customers
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Personal presentation tips
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Exemplary service and how to achieve same
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Complaints and why we need them
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Attitudinal Issues
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Complaint handling and client interaction
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Up selling & cross selling techniques
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Role plays
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Taking ownership of problems
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Body language skills

Request a same day Quotation

For further information about Customer Service Training Australia's training courses including costs,
please call your nearest Customer Service Training Australia office or make an enquiry.

Sydney

Level 5, 115 Pitt Street
Sydney
(02) 9499 3322

Melbourne

566 St Kilda Road
Melbourne
(03) 9909 0524

Brisbane

Level 20, 300 Queen Street
Brisbane
(07) 3014 0545